Help Center
Quick answers for students using Mentora. Can’t find what you need? Contact our team.
Frequently asked questions
How do I get university recommendations?expand_more
Complete onboarding (academic background, countries, budget, IELTS) or update Settings. Recommendations use our verified catalogue and your profile. Visit Dashboard or onboarding recommendation to see matches with score breakdowns.
How does Compare work?expand_more
Add up to 4 universities from the catalogue using the compare icon. Pick a programme per school, view table or cards, pin your “My choice”, and share a read-only link for family or counselors.
Where does university data come from?expand_more
Our curated JSON catalogue covers Germany, Italy, France, Netherlands, Romania, and Sweden. Tuition, programmes, and scholarships are imported into the database — always confirm on the official university website before applying.
How do I proceed with an application?expand_more
From Compare or a university profile, use “Proceed with application” to set your active university. Your dashboard and roadmap will reflect that choice. Upload documents in the Documents hub for country-specific checklists.
Is the AI assistant reliable?expand_more
The assistant uses your catalogue and profile context. It must not override database facts for tuition or rankings. Use it for guidance; verify critical deadlines and fees with official sources.
I forgot my passwordexpand_more
On the login page, use the password reset flow sent to your email via our authentication provider.
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